Customers are responsible for item(s) packed by them(damaged and breakable goods should be declared by customers).Customers are liable for all extra customs duties, charges and surcharges as may be applied or incurred due to the type of commodity they are freighting (if unsure, please ask for a list of prohibited items from our customer service assistant). Incidence of loss are thoroughly investigated ,NationDelivery has a maximum insurance cover of 100 per consignment. Claims without evidence would not be considered.
It is advisable for customers to have additional third party insurance for goods of high value. Delivery Time: For Air freight we deliver within 7-10 business days (estimated) from flight departure date, for Sea freight, we deliver within 40 business days from sail date . Please note that delivery time is estimated but usually accurate, although it is rare but we may encounter unforeseen circumstances that may cause delay.
It is your responsibility to make sure that all your goods are packed sufficiently well so that they can travel safely to their destination. Our staff will help in a certain capacity and provide packing materials at competitive prices.
Our price does NOT include the insurance of your consignments. Please contact us for further arrangement if you want your consignments to be insured. However, you can contact insurance companies for quotes and make personal arrangement.
In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).
If you use any Third Party Services, you understand that:
Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.
We will require full payment in cleared funds at the price set out on our website at the date we accept the order or at least seven days prior to collection of a sea shipment. In the event that this requirement is waived We will require full payment in cleared funds prior to shipments leaving the country of origin.
Fees and charges include VAT at the rate applicable at the the time of the order.
You must pay by using your credit or debit card details with your order and processed by our third party payment processing company.
Charges if You postpone or cancel Your Shipment
If You postpone or cancel Your shipment We reserve the right to charge You a postponement or cancellation fee according to the period of notice in working days given
In the event that the weight of your cargo is different from the one stated on your online booking, We reserve the right to charge the additional fee to make up for the difference before commencement of your freight.
Unless otherwise indicated in Our online or written quotation, Our quotations do not include insurance for Your goods during transit. Where We arrange transit insurance this is acting as an introducer only. Unless otherwise agreed in writing by a director of the company will pay You a maximum of £40 per items suffering loss or damage if this is caused by Our negligence or breach of contract.
We will not accept liability for loss or damage unless this negligence or breach of contract occurs while the goods are in Our physical possession or in the possession of another party to whom We have subcontracted some or all of the work.
Where We use the services of a courier, shipping line, airline or other international transport operator to convey Your goods We do so on Your behalf and the transit will be governed by the terms and conditions set out by that carrier for the duration of that part of the journey for which it is in said carriers’ possession. If the carrying vessel or airline should fail to deliver the goods, or be required to deliver them to a destination other than that which was initially arranged, due to circumstances beyond that carriers control, You may have limited recourse against that carrier depending on its own particular terms and conditions which were applicable to that journey. Furthermore You may be liable for General Average contribution and salvage charges, or other such costs, for which You will be directly responsible and for which We will not accept any liability. We will not be liable for any goods which are confiscated, seized, detained or damaged by customs authorities, quarantine agencies or other such government agencies.
A “Lien” is the legal right of a company or individual to hold goods belonging to another party until all outstanding charges have been settled. If You fail to pay any or all of the charges due to Us under the terms of this agreement, We shall have a right to retain and ultimately dispose of some or all of Your goods. While We are holding Your goods under Lien, You will be liable to pay Us all storage costs and any other associated costs (including, but not limited to, Our legal costs) incurred by Us in Our attempts to recover Our charges and to hold the goods under the Lien. During this time the terms of this agreement shall still apply. For the purpose of this contract an ‘item’ will be defined as the entire contents of a box, package or container.
Unless it is specifically stated in Our quotation that a container, aircraft or vehicle is for Your exclusive use, We have the right to utilise the remaining space in any container, aircraft or vehicle for consignments belonging to other customers of Us.
If You instruct Us to store Your goods You must supply a full contact address and telephone number for You while Your goods remain in Our care. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to the last address You provide for contact while Your goods are in storage
If all payments are up to date then We will not end this contract without giving You a minimum of three months’ notice in writing. If You wish to terminate Your storage contract, You must give at least seven working days’ notice. If We are able to release Your goods earlier then We will do so, so long as all payments are up to date until the day of release.
The contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. 21.3 We try to avoid any dispute, so we deal with complaints as follows: Please contact us to find a solution if there is any dispute. We will aim to respond within 5 working days.
We reserve the right to subcontract any or all of the work subject to this agreement. Where We choose to subcontract any work, the terms of this agreement will still apply in full.
NationDelivery is not liable for any shipment of contraband both from origin of shipment to destination countries. We are ready to help customers stop this practice by due information before shipment if declared by customer but it is the responsiblity of the customer to declare contraband items to NationDelivery and to investigate before hand if goods being shipped falls under contraband in either origin or desitnation countries or both. All contraband goods will be destroyed and customer banned from using our services. We will aso report contraband items to the appropraite authorities as required. If unsure please call our customer service team for information.
Our Services are provided “AS IS.” and “AS AVAILABLE” basis. NationDelivery and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither NationDelivery, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.
NationDelivery will not accept liability for goods purchased or solicited fraudulently and shipped through NationDelivery. We have stringent rules to mitigate or stop this type of shipment, once such shipment is suspected to be linked to fraud, it will be stopped for further investigation which will involve request of documents from sender and reciever for further verification . Where NationDelivery is not fully satisfied with the investigation, we will alert the appropraite local authority to assist in the investigation.
Changes reserves the right, at our sole discretion, to modify or replace these Terms at any time. If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective. Your continued use of our Services will be subject to the new terms.